Warranty
| Product Type | Warranty Period | Coverage on Manufacture Defects |
|---|---|---|
| Mattress | 5 - 15 years | On spring system |
| Panel Goods | 1 year | On structure, mechanisms and hinges etc |
| Miscellaneous Item, E.g. Stool etc | 1 year | On structure, mechanisms and hinges etc |
| Sofa Bed | 2 years* |
Foam; more than 30% depression of foam Spring and webbing systems |
| 1 year | On surface material, mechanisms, internal frame and external structures (e.g. armrests & legs) | |
| Leather / Fabric Sofa | 5 years* | On internal wooden frame structure |
| 2 years* |
Foam; more than 30% depression of foam Spring and webbing systems |
|
| 1 year |
On surface material, mechanisms and external structures (e.g. armrests & legs) |
*The warranty period starts from the first date of delivery and will not renew with exchange or servicing.
*Service Fee (as below) is applicable strictly after 1 year or when warranty is deemed invalid
When 1 Year Warranty has Expired
| Scenario 1 - With Onsite Inspection | Scenario 2 - Onsite Inspection Not Needed |
|---|---|
| Inspection only at $80 | Not applicable |
| Add on to-and-fro transport at $60 - 100 | To-and-fro transport at $120 - 180 |
Labor and parts replacement charges will be quoted, if applicable, after further inspection |
|
What will we do to rectify the defects?
We will examine the product and decide, at our sole discretion, if the product is eligible for the limited warranty. If eligible, our Service Team will offer to (in this hierarchy):
Step 1 - Repair or refurbish the defective product
Step 2 - 1 to 1 exchange with the same or comparable product, if repair or refurbishment is not possible
Step 3 - 1 to 1 exchange with an alternative product, if we no longer carry a similar product
What is not covered under this Warranty Scheme?
Products that are:
- Star Home Essentials's products
- Stored or assembled incorrectly
- Used inappropriately, abused, or misused
- Altered without authorization by Star International
- Cleaned with wrong cleaning methods or products
- Damaged due to normal wear and tear
- Damaged due to any impacts or accidents
- Placed outdoors or in a humid environment
- Used for non-domestic purposes (unless stated otherwise)
- Bought as display sets
- Transferred from buyer to another party
- Damaged due to pest infestations
- Not backed by a valid sales order
- Exported out of Singapore